Member Services Manager
California State Grange
The California State Grange is looking for a self-starting person able to work independently as the Member Services Manager. This position will be the primary contact for the local Grange members and will provide administrative services. Ideal candidates are personable, problem solvers, demonstrate attention to detail, and possess excellent verbal and written communication skills.
JOB SUMMARY
The Member Services Manager is responsible for the membership and communications operations of the California State Grange. This important position creates and maintains the primary communications for the State Grange with the local constituent Granges throughout California. Membership Services involves direct contact with all Grange members, answering questions, providing guidance, and problem-solving. Promoting the Grange brand, core values, and clear communication are essential attributes.
This is an at-will, exempt, salary employment position.
CORE RESPONSIBILITIES
- Creating positive messages promoting the Grange and managing distribution across all media platforms.
- Managing the California State Grange membership data, including creating and filing necessary reports.
- Assist with maintaining State and Federal corporate compliance for all constituent Granges.
MINIMUM REQUIREMENTS
Education/Certifications
- Bachelor’s degree in Business or Communications is preferred.
- Job experience in related fields may be considered in lieu of a degree.
Experience Desired
- Minimum of 3 years’ experience in a related positions.
- Work with non-profit and/or member-based organizations is a plus.
TEAMWORK AND INTERPERSONAL RELATIONSHIPS
The Member Services Manager will exhibit an enthusiastic and positive approach to work, willingly share knowledge, information and resources, readily coordinates assignments with others and assists where and when necessary to complete projects.
SKILLS AND TASKS INCLUDE, BUT ARE NOT LIMITED TO:
- Be highly organized
- Meet deadlines.
- Provide timely follow-through with information dissemination.
- Demonstrate independent decision-making and problem-solving ability
- Possess excellent verbal and written communication skills
- Be proficient in Microsoft Office Suite and various computer applications.
- Ability to create written, video, and other publications for the State Grange.
- Coordinate with and assist other Grange staff as needed, working as a team.
- Other duties as assigned.
WORKING ENVIRONMENT
This is an in-office position which requires the use of business computing equipment, telephone, social media, internet, and various communication methods both live and virtual.
Physical Demands:
Prolonged sitting. Walking and standing are required.
Ability to lift and carry up to 20 to 40lbs. occasionally.
Attendance:
Attendance is required as per the Attendance Policy in the California State Grange Employee Handbook.
Job Duties include but are not limited to:
In-house social media management
Records entry and management
Corporate compliance for local Granges
Member services
Technology
Act as the primary technology coordinator for network technology, including but not limited to email, Google, DropBox, GoDaddy, Zoom, and XTechs Cloud Server vendor.
Perform any other duties as assigned.
To apply, send a cover letter and resume to Joseph Stefenoni, President & CEO. Upon receipt, you will be contacted for an in-person interview at the California State Grange Headquarters offices in Sacramento.
Click the button below to apply.