Service Technician

 
  • Full Time
  • Chico

Recruitment by CalAgJobs

SERVICE TECHNICIAN

JOB SUMMARY 

Service Technicians work directly with customers to ensure accurate diagnosis and timely repair of harvesting equipment. Duties may be performed in the factory Service department or in the field.

Service Technician I

Performs repairs that requires a basic level of mechanical skills.  Knowledge will be gained through training and hands on experience to become proficient in electrical, hydraulic, and pneumatic systems.  Work is assigned and supervised by the Department Supervisor or Coordinator, some work may be performed under the supervision of senior or lead Service Technicians.

Service Technician II

Performs repairs that requires a proficient level of knowledge and experience with electrical, hydraulic, and pneumatic systems on harvesting equipment.  Knowledge will be gained through training and hands on experience to become highly skilled in harvest equipment systems.  Works independently on simple repairs.  Works under the supervision of department management, senior, or lead Service Technicians on complex repairs.

Service Technician III

Performs repairs that requires a highly skilled level of systems knowledge on harvesting equipment.  Requires extensive knowledge of electrical, hydraulic, and pneumatic systems.  Works independently with minimal supervision.

ESSENTIAL FUNCTIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

  • Analyze information and evaluate results to choose best solution
  • Ability to troubleshoot, repair, and install engine, electrical, pneumatic, and hydraulic components and systems
  • Dismantle equipment for repair using a variety of hand tools or power tools
  • Operate standard shop and fabrication equipment
  • Fabricate and repair basic sheet metal and ferrous metal structures using welders, torches, and air tools
  • Demonstrated technical skill competence
  • Participate in training and hands-on learning opportunities as assigned
  • Manage time with high degree of self-motivation to complete assigned tasks on time with awareness of time constraints and urgency of service repair/delivery requirements
  • Operate equipment such as forklift and harvesting equipment
  • Accountable for work-order and inventory record keeping
  • Presents a professional appearance and communicates effectively with others
  • Travel to customer locations
  • Work collaboratively with others in a team environment
  • Adhere to all applicable safety policies and perform all duties safely
  • Observe factory work schedules by being on time, in work area ready to work, and remain on task throughout the workday
  • Required to work Overtime in excess of 8 hours per day, 40 hours per week, and Saturdays per the assigned work schedule.  Work schedule subject to change based on daily needs.
  • Work extended hours during the harvest season; including on-call, evenings, weekends, and holidays 

IMPACT

Successful performance impacts the daily operation by meeting repair schedule targets, department goals, and providing quality repair service for our customers.

KNOWLEDGE, SKILLS AND ABILITIES

  • High school diploma, or equivalent, required
  • Automotive and mechanical training or education, preferred
  • Knowledge and skills to operate and understand diagnostic equipment, preferred
  • Minimum 2-3 years mechanical repair experience, required
  • Harvest equipment repair experience, preferred
  • Basic math and reading skills, required
  • Able to read a tape measure down to 1/32”, required

SUPERVISION RECEIVED

Works relatively independent with guidance and supervision from superior manager. Assignments given in the form of goals/objectives. Work reviewed by department supervisor, coordinator, or manager for soundness of judgment, and overall completeness and accuracy.

OTHER RESPONSIBILITIES

  • Works under lead personnel direction and general supervision
  • Other work duties as assigned, may be performed in other departments
  • Provide feedback to development on opportunities to improve products
  • Assist with building of prototype equipment, test articles, production fabrication, and assembly, as assigned
  • Keep work area clean and orderly
  • Clean interior of service truck daily; exterior of truck must be washed weekly
  • Observe all company policies

PHYSICAL REQUIREMENTS

Cognitive skills to move from one task to another, attend to numerical detail, manage time appropriately, reason, process and interpret information.  Cognitive skills for information processing, and interpretation, numerical and verbal intelligence.  Visual acuity to inspect product, interpret written data, maintain accurate records, and respond to direction, plant floor traffic and emergency warnings.  Speaking and hearing skills in order to converse verbally, by telephone and in person.

Use of hands for simple and firm grasping, repetitive motion, fine and gross manipulation to reach and handle equipment.  Ability to stand for extended periods of time during the shift.  Ability to walk about the manufacturing area and maneuver uneven terrain when in the field.  Able to bend, stretch, twist, stoop or reach with your body, arms and/or legs in order to install, position and move materials.  Ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing.

Ability to lift using appropriate biomechanical techniques during an eight to ten-hour day.  Must be able to frequently lift and carry up to 25 pounds, level lift up to 13 pounds and lift overhead up to 10 pounds.  Must be able to frequently push or pull up to 50 pounds. Additional physical requirements are described on the attached matrix.

Ability to lay on the ground when in the field and use a creeper when in the shop to service equipment from underneath.  Crawl on top, or inside, of equipment when necessary to perform repairs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT

  • Dust and Particulates
  • Fumes and Chemicals
  • Loud Noise
  • UV Exposure
  • Factory environment and outdoor work
  • Seasonal temperatures; Hot and cold (40-110F) 

PROTECTIVE EQUIPMENT

  • Safety Glasses
  • Hearing Protection
  • Gloves
  • Work Boots
  • Welding Hood
  • Protective Clothing for Welding
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